For orders placed before 7am AEDT, we endeavour to process the same business day. Orders placed after 3pm AEDT will be processed the next business day.
During sale events and new collection launches, there may be a slighly longer processing time.
All Urban Culture orders are hand-picked and packed with love from Sydney, Australia.
To be eligible for an exchange:
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- Return shipping methods and associated costs are the responsibility of the customer.
- Items can not be refunded for change of mind.
All Hijabs, caps, scarves, bonds and caps cannot be refunded or exchanged for hygiene reasons.
Sale items cannot be refunded. Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.
We do not offer refunds only exchanges or store credit.
For more information, view our return policy.
Frequently Asked Questions
- Reputation and Experience: Urban Culture is a trusted and reputable brand with over 20 years of experience in the fashion industry. Our long-standing presence reflects our commitment to quality, customer satisfaction, and staying up-to-date with the latest trends.
- Quality Assurance: We take pride in curating fashion pieces that meet the highest quality standards. Our products are crafted with care and attention to detail, ensuring you receive stylish and durable pieces.
- Customer-Centric Approach: Your satisfaction is our priority. Our dedicated customer support team is ready to assist you with any inquiries or concerns. We value your feedback and strive to create a positive shopping experience.
- Hassle-Free Returns: We understand that sometimes things might not be a perfect fit. With our hassle-free return and exchange policy, you can shop confidently knowing that we're here to make sure you're satisfied with your purchase.
- Secure Online Shopping: Your online security matters to us. Our website employs industry-standard encryption to protect your personal and financial information, ensuring a safe and secure shopping experience.
- Physical Store Locations: Our physical store locations provide you with the opportunity to experience our products in person. You can visit us at Urban Culture: Liverpool Westfields, Roselands Shopping Centre, and Haldon St Lakemba.
- Positive Feedback: Our loyal customers' positive feedback speaks volumes about our commitment to quality, style, and service. We are humbled by their trust and strive to maintain their confidence in us.
Rest assured, when you choose Urban Culture, you're choosing a brand with a strong track record of delivering fashion excellence and exceptional service for over two decades.
Note: Urban Culture's trustworthiness and reputation have been established over years of dedicated service. For any further inquiries or to learn more about us, feel free to contact our customer support.
It depends on where you are. Orders processed here usually processed within 48 hours and upon shipping will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-10 days. Delivery details will be provided in your confirmation email.
All Urban Culture orders are carefully hand-picked and packed with love from our location in Sydney, Australia.